Best Business Process Outsourcing Companies in Los Angeles, CA 2020
Hvantage offers BPO solutions to companies engaged in the banking, entertainment, consumer products, insurance, high tech and financial services sectors. The company was founded in 2011. Initially, it was to offer technology and operations services. However, it has since grown to be composed of over 200 employees with expertise in technology, operations, mobile, web and data solutions. Aside from its Los Angeles office, Hvantage also maintains an offshore contact center in Indore, India.
The business process outsourcing solution offered by the firm provides all kinds of businesses a solution to expand without the need for heavy investments on other resources. Hvantage is always ready to help resolve issues in the area of manpower and technology so its clients can compete with big corporations.
Hvantage takes pride in offering customized solutions. For those in the insurance sector, it offers locked book handling while those in the pharmaceutical industry can get support for their scientific facility needs.
The company also offers other services like app development, web development, strategy solutions, digital design, search engine optimization and web marketing.
Los Angeles-based STAFFVIRTUAL harnesses the abundance of talents in the Philippines to help businesses grow. The company has a team full of people skilled and experienced in customer support, back-office support and information technology in Manila.
The company opted to turn to the Southeast Asian country because of the various advantages it offers. The country is known for its excellence in the English language. It is named as the third largest English speaking nation after the U.S. and Great Britain. The country is also known for having a large pool of talented young professionals who are already accustomed to the American culture and are service-oriented.
STAFFVIRTUAL provides services like back-office solutions, customer care, IT outsourcing and payroll services. Aside from these, businesses can also turn to STAFFVIRTUAL when they are in need of sourcing specialists, virtual assistants, researchers, legal assistants, data entry specialists, bookkeepers and logistics coordinators.
Commsulant is a provider of various communication services including call center and business phone systems, voice over Internet (VoIP) solutions, call distribution solutions, voice mail and other related solutions.
Paul Mcmurtry started the company in 2009 as an independent business telephone company. Commsultant has since expanded to serve the needs of businesses especially those that make use of NEC technologies. NEC is known as a leading company that continues to explore the boundaries of business communication technologies like fiber optics, IP routing and switching, computer telephony integration and internal wireless systems.
The company is known for providing an industry-leading warranty over its voice & data network services. Commsultant knows the importance of having a dependable technology in bringing an outstanding service so it makes it a point to deliver only world-class solutions. The company promises to only provide the highest-quality communications systems, properly trained employees and implement technologies identified as essential by Commsultant employees.
Other services offered by Commsultant include voice & data technical support, voice/data cabling services, IP security camera & access control systems and networking/hardware installation & support.
For Transcosmos, technology and people need to work hand-in-hand to provide world-class service. The company believes that its growth can be attributed to consistent customer satisfaction brought about by the way its well-trained people handle any task.
For over 50 years, the firm has gathered all that it needs to understand its customers. While serving different kinds of people, it was able to identify various ways to make the customer feel like they are being attended to properly.
Transcosmos also know the important role played by customer support agents in delivering great customer experience. It is the reason the company has structures in place to support the growth of its employees. The firm routinely offers training to improve their engagement with customers and understand techniques to become a better ambassador for the business they represent.
This BPO firm provides solutions like inbound & outbound services, artificial intelligence (AI) bots and daily assistant solutions.