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Best Business Process Outsourcing Companies in Phoenix, AZ 2020

Competition in the business landscape is stiffening and companies need to adapt to the current trends while implementing drastic measures to outcompete each other to ensure continuous profitability. There are a lot of ways to this, but one of the most effective methods is by integrating the operations with a business process outsourcing agency. 

This way, the business’ employees can focus on their specialized tasks without being distracted with other matters that they aren’t equipped with the right skills. Instead, these tasks are assigned to the BPO which has a high-specialized workforce that ensures all operational sectors are kept in the highest possible productivity levels. 

With the use of the internet, the extent of services offered by outsourcing companies has reached a global scale, increasing their market and opening to worldwide opportunities for businesses.  

It provides flexibility, improved cost-efficiency and helps businesses acquire skilled manpower. According to a study, the revenue of the global BPO industry was $24.6 billion annually, with the figures constantly rising. Here are some of the best business process outsourcing companies located in Phoenix, Arizona.  

Best Business Process Outsourcing Companies in Phoenix, AZ 2020

Lead Waves

Leadwaves is a b2b lead generation company based in Arizona that specializes in generating Mortgage Leads, In House Leads and Insurance Leads.

Lead Waves is a BPO company that specializes in technical support and lead generation. They help build start-ups from small to large businesses by developing and sustaining their market needs.  

They are offering expert services on bank & finance, call center services, web development, website design, lead generation, marketing, content creation, search engine optimization and pay per click campaigns. 

Their lead generation services covers in-house leads, mortgage leads and insurance leads. The company creates a unique approach to their clients’ website designs by incorporating its ideals in detail of profitability, design and functionality. 

The company is also one of the top providers in bank & finance leads. With this, they have partnered with notable VA and FHA-certified banks in the country.   

TTEC

TTEC is a global customer experience (CX) technology and services company focused on the design, implementation and delivery of exceptional CX.

TTEC is a BPO company founded in 1982 by Kenneth Tuchman. They are a customer-oriented company with more than 50,000 employees across the globe working on 24/7 operations. Using the latest technology in network communications, their work focuses on establishing good service, relationship and experience to their client’s customers. 

The services they offer are mainly BPO-focused and are aimed towards simplifying business operations and bringing brands closer to their clients’ target market. The company is included in the FlexJobs’ Top 100 Companies with Remote Jobs and Business Journal’s Top Corporate Foundations and Top Corporate Philanthropists. The firm also received the Spark of Change and Best Workplace awards.   

Valor Global

Valor Global is a global leader in providing world-class customer care solutions with proactive omnichannel customer service.

Valor Global is a BPO company established in 1972, that embraces diversity with their current team being composed of 74% women in the minority and top management. They value culture in work to inspire employees to give out good experiences to their clients and customers.  

Their main focus of services are on call center solutions and tech support. The company also provides services like care solutions, billing and collections, outsourcing, retention programs, MDM & NOC services, CSAT and NPS programs and business process. 

They have received awards and recognitions such as the Silver Stevie Winner for International Business Awards, Silver Stevie Winner for Women In Business, Scottsdale Award Program, CRN Award, Impact Awards, Ranking Arizona and the USCA Award. The firm is also included in the Inc. 5000.   

Gatestone & Co

Gatestone stands behind its guarantee of providing exceptional performance and setting the highest level of professional ethics and integrity. Setting the bar high can only happen with a dedicated and professionally trained workforce.

Established in the year 1962, Gatestone & Co. has more than 40 years of experience in providing services in the field of business process outsourcing support and customer contact solutions. 

Their employees are working 24/7, enabling them to assist customers anytime. They give high regard to modern innovations and techniques that improve their employees’ working capabilities and grow their clients’ businesses.  

Their main services cover sales & telemarketing, technical support, receivable management and customer care. The length of their assistance includes reservation bookings, social media management, fundraising, market research, payment disputes, gadget support and project management.  

Gatestone & Co. is also notable for their GTACC, J.D. Power and Call Center Excellence awards.   

Contact One

Contact One provides Bi-Lingual support for its clients. Its team of friendly and professional staff can help address any concern that will come its way.

Contact One’s story started with Judy Wood. In 1980, she bought A-1 Metro, a small Tucson-based answering service. The company posted a significant achievement within eight years of operations. It boasts of a total of 500,000 calls answered annually in 1988. Fast forward to the 2000s, the company started investing in new technologies to match the growing demands of customers. It introduced a text messaging service in 2008. This service allowed its agents to instantly communicate and address the concerns of customers.

Despite being an old player in the BPO sector, Contact One offers a full range of services needed by businesses in modern times. It provides appointment setting services, virtual receptionists, medical answering service and call center support.

The company has proven itself over the years. Based on the testament of its clients, Contact One has been a tremendous help in addressing business concerns. Tucson Orthopedic Institute has been outsourcing its answering service to the firm for over 15 years. It described the service provided by the firm as one that goes above and beyond to provide a great customer experience. The company has also partnered with businesses and organizations like the Arizona Tourism Office, California Dental Association and Casa De Los Ninos Behavioral Health Services.

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