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Home > Call Center Companies > Best Call Center Companies in Dallas, TX 2021

Best Call Center Companies in Dallas, TX 2021

Customer service is the backbone of any business since they ensure customers are always cared for, their queries are always answered and they are allowed to give feedback on the products and services of a company regularly. Contact center or call center services serve this purpose for businesses and helps them care for all kinds of customer concerns.

Modern consumers are not just swayed by advertising and marketing, but also require companies to be there for any query that they might have about products. A Microsoft study revealed over half of the customers of a particular product also seek constant customer service and this number is as high as 66% among millennials.

Enterprises can use these trends as an opportunity to take advantage of and in the process can enhance their profitability drastically. Call centers can also allow businesses to focus their time and efforts on improving the products that they offer, while the agencies take care of their customers, thereby improving efficiency. 

Businesses in Dallas have many specialized call centers to choose from. Here are some of the best of them.

Best Call Center Companies in Dallas, TX 2021

Etech GS

Etech Global Services provides localized and personalized contact center solutions that that cater to the business needs in various sectors.

Etech Global Services provides localized and personalized contact center solutions that that cater to the business needs in various sectors. the firm is an experienced outsourcing agency that has expertise in customer support, technical support, outbound sales and quality assurance analytics.

The firm\'s services include sales using technology and analytics, while it also offers services specializing in both inbound and outbound voice offerings and live chat too. The firm has been around since 1997 and has worked with companies to cut costs effectively and gain new customers that help them maximize profits, while also serving existing customers.

It has integrated artificial intelligence (AI) and machine learning technologies within its call center business and also provides quality check solutions to clients, helping them handle challenges while analyzing enormous amounts of customer data. It employs data scientists to convert data into insights that help busnesses understand customer behaviour.

Telerformance

Teleperformance is a company with over four decades of experience and offers digitally integrated business services in different languages.

Teleperformance has been around for over 40 years and works in the area of customer experience management. It has been catering to connect businesses and their consumers throughout its many years of experience.

The company's business revolves around digital capabilities and human intelligence, which it uses with high-technology applications to meet client targets for customer service. Its advanced technology helps the firm create new ways of innovation to help serve its clients better while its agents look for newer customers to serve the businesses under its purview.

It also offers a number of omnichannel solutions that help it achieve a top level of convenience, accessibility, which in turn helps it provide dependable intelligence and service to customers from beginning to end. The firm works in various markets and specializes in delivering its services in different languages.

 

Choice Specialists

Choice Specialists is a Dallas-based headhunting firm that works with with growing businesses in the area to place highly-skilled workers in positions with employers for various sectors.

Choice Specialists is a Dallas-based headhunting firm that works with with growing businesses in the area to place highly-skilled workers in positions with employers for various sectors. The firm has been in the headhunting space for over 45 years and is a regognized firm in recruitment business.

The company is the largest employee-owned staffing, recruiting, and temp organizing agency in both the city of Dallas and the Texas state. Its focus is on building and fostering relationships that end up being partnerships between businesses and employees.

The company operates a hiring process solution that matches employment seekers with companies and helps establish an employment relationship that are full-time and long-term focused. It screens potential candidates to start with clients on probation during which both the candidate and the employer may consider forming a long-term partnership.

It offers employment services on both short-term and long-term assignments, which are billed on an hourly basis and works with entry-level and skilled professionals too.

Working Solutions

Working Solutions offers on-demand contact centers that provide sales and for businesses with the aim to help them achieve customer satisfaction and rise above competitors.

Working Solutions offers on-demand contact centers that provide sales and for businesses with the aim to help them achieve customer satisfaction and rise above competitors. The firm optimizes sales and service verticals, and works round the clock in any situation, offering flexibility for its clients.

Its contact center outsourcing enables clients to work with both moving and using resources efficiently. It also has a virtual network, which helps it provide uninterrupted service no matter what the situation. Its flexibility and responsiveness, have helped it achieve high customer satisfaction since it was founded 24 years ago.

The outsource firm has vetted talent on call at all times and its agents pick the projects they work with, ensuring attrition to its clients' programs are low.  The company offers services in data entry, processing of claims and fulfilling orders.

MedCom

MedCom is a provider of answering service for medical firms founded in the 1950s.

MedCom is a provider of answering service for medical firms. The firm began in the 1950s and has been working with doctors, surgeons, healthcare facilities, and other health providers to help assist in improving care for patients by answering their calls through phone services and message dispatches.

The firm provides telephone services that are compliant with HIPAA and at rates that are competitive, its teams help doctors and hospitals with their everyday activities through affordable messaging solutions specific to medical requirements. The firm helps care providers answer services without needing the services of an in-house receptionist.

It also offers a dispatching service to send scripted messages to the right people at the right time so that hospitals can ensure the proper care reaches their patients quickly. It offers all of its services through multiple platforms as well.

InDemand Interpreting

InDemand Interpreting is a firm that uses language services built using emerging technology to make its clients' programs to access languages more efficient.

InDemand Interpreting is a firm that uses language services built using emerging technology to make its clients' programs to access languages more efficient. It also caters to remote interpreting using video, a service it gives specifically to the healthcare sector so that patients get good healthcare in the language of their choice.

The firm was formed in 2007 to make use of the latest in technology advancements and incorporate them in the services sector. The firm caters to about 800 care providers nationwide and has helped many patients by helping them connect with health providers remotely without the barriers of language or culture.

InDemand’ business process outsource service caters to clients who require quality access to language skills, while not wanting to make an enormous investment on such services in-house. Its services come with analytics, staff training and emerging technology expertise as well.

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