Best Call Center Companies in Los Angeles, CA 2024
Excellent customer service is crucial to acquiring leads and increasing business profitability in a fast and cost-efficient way that lasts long-term. In facts, consumers today expect superior customer service from the company they’re planning to purchase an offering from, be it a product or service.
Because of this, numerous companies are coming to great lengths to fully integrate with a professional call center agency. Call center integration doesn’t only ensure a smooth communication process between the company and customers, but it also speeds up customer retention across multiple demographics and industries due to the improved interactiveness of the whole buying process.
In fact, a report states that nearly 60% of consumers are willing to switch brands to experience better customer service. Customers are also more likely to trust a brand and avail their offerings once they obtain valuable information about the product or service they are interested in.
Hence, it is imperative for business owners to hire a call center agency to ensure success. Here are some of the best call center companies in Los Angeles, California.
Best Call Center Companies in Los Angeles, CA 2024
VXI
VXI is a digital communications company that focuses on delivering professional BPO services to businesses wanting to improve organizational productivity through smart outsourcing. The company’s most sought-out services are omnichannel and multilingual support, quality assurance, custom software development and CX creation, all of which being geared towards life cycle enhancement.
This is made possible thanks to their in-house staff of IT professionals, digital communication experts and marketing analysts. VXI is constantly expanding globally in four continents due to the growing demand for professional BPO. They are also an award-winning company, having won over 20 best in class awards including ICT’s Best Contact Center and BPO Company.
BillingParadise
BillingParadise is a medical billing company that specializes in tending to the communication needs of hospitals, clinics and healthcare professionals who want to improve productivity by freeing up valuable time from customer queries and appointment scheduling.
Founded in 2004, the firm has been continuously expanding its organizational resources by integrating with the latest technological advancements in providing quality customer service in the medical industry.
Their services are aligned with value-based professional reimbursement structures to ensure security and streamlined processing with the help of RCM automational tools. BillingParadise is certified by the HPAA, AAPC, SSAE16 and HL7 International standards.
Answering 365
Answering 365 is one of the pioneering communications companies in Los Angeles as they have more than 25 years of experience in providing communications solutions services to companies, non-profit organizations and individual entrepreneurs in and around the local community.
They specialize in providing appointment setting, scheduling, urgent dispatching and inbound calls management. The firm employs an experienced team of professional live virtual receptionists who are available 24/7.
Affordability and cost-efficiency are some of the company’s biggest strengths, which is made possible due to their systematic multi-channel network that can accommodate multiple inbound calls simultaneously.
Most of their clients belong to the medical, real estate and professional services sectors. Answering 365 is compliant with the HIPAA and are affiliate members of eClinical Works, QGenda and Citrix.
Callbox
Founded in 2004, Callbox is the largest provider of outsourced B2B marketing and sales support services for businesses and organizations worldwide.
Using an account-based marketing approach in reaching a global database of contacts from over 35 million businesses, Callbox enables companies to establish and expand markets by connecting with prospects through six lead generation avenues: voice, email, social, chat, website and webinars.
To increase sales productivity, Callbox provides support to its clients by giving their sales teams access to a full stack of sales and marketing tools that drive up lead conversion. Equipped with decades of marketing expertise and powered by intuitive sales technology, Callbox helps companies grow their business exponentially.