Best Call Center Companies in San Francisco, CA 2021
FasTrak is an electronic toll collection system provider that operates throughout the rest of California’s major transportation systems including all toll bridges, toll roads and toll lanes under the public California Freeway and Expressway System.
The organization eliminates the need for vehicles to stop for toll booth payment when traveling. This decreases traffic congestion and improves convenience in the part of commuters.
They also integrate the U.S. Department of Transportation’s exclusive Intelligent Transportation Systems Initiative to ensure smooth operations, specifically when communicating directly with commuters. They are backed by a very competitive customer service team that has garnered a 4.3/5.0 rating from their clients that also translates to 91% resolved problems and concerns.
FastTrak is an official partner of VTA, Golden Gate Bridge and Caltrans.
31West is a call center outsourcing company that serves business and organizations in and around California. They are considered as the leading provider of customer support and technology consultation services due to their up-to-date communications technology and strategies that deliver accurate, real-time and fast turnaround outputs.
The firm provides call center, help desk and back offices services mostly to SMEs and startups. As proof of their efficiency, they have reduced overall organizational costs of their clients for up to 30% to 70%. Their most popular services are cloud server support, IT help desk and application support.
McDonald’s GE, United Health and Equity Brands are among their most distinguished clients. 31West is also verified by Inc.om and is included in the 2018 Silicon India Top 10 BPO companies.
Upcall is a San Francisco-based call center company that was founded in 2016. They provide outbound call services which includes phone calls, lead generation, survey assessment and lead qualification. The firm integrated with marketing automation platforms such as CRM and spreadsheets to deliver real-time and up-to-date results to customers.
Among their most sought-out services are cold calling, outbound call center, appointment setting, telemarketing and lead generation. These services are availed mostly by tech, food and marketing service companies such as LG, Cushman and Wakefield, 99designs and Munchery.
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