Google (NASDAQ:GOOG) announced last week that it would be rolling out an update to the company’s streaming dongle (Build 14651) refreshing the Chromecast home screen. The new Chromecast home screen offers a plethora of rotating wallpapers, as opposed to the stagnate image on earlier versions of the streaming device’s operating system.
Google says the update also includes a few “bug fixes” for the Chromecast, and the build number has been bumped to 14651, but some customers are having issues caused by the update.
Most complaints were by customers whose Chromecast’s were having issues casting Netflix (NASDAQ:NFLX) following the update. Some complained about error messages, including “Error 16003” -- which caused issues with Netflix playback.
Google has not returned a request for comment at the time of this writing. However, the company explains how to completely reset the Chromecast on a Google FAQ, which may fix the issue for users. Please note that it does require users to set up the Chromecast again, including inputting WiFi information:
There are two ways to Factory Data Reset (FDR) your Chromecast:
Factory Data Reset your Chromecast from the Chromecast app. You will find the option to FDR under ‘Settings’ or ‘Menu’ or
Physically hold down the button on your Chromecast for at least 25 seconds or until the solid light begins flashing.