Apple Lawsuit 2019: Class-Action Suit Against Butterfly Keyboard Moves Forward

Apple is about to face a large lawsuit involving the MacBooks and its defective butterfly keyboards which have garnered many customers to legally complain about the product. The judge handling the case rejected Apple’s bid to dismiss this case and will now face it. The lawsuit covers defective MacBooks released in a span of half a decade.

U.S. District Judge Edward Davila said that Apple needs to face the customer claims that its MacBook troubleshooting services didn’t work for its customers, according to Reuters. Customers also felt that the repair services even compensate customers for the defects as they ask for repairs.

The problem in these Apple devices was its butterfly keyboards. The keyboards were designed to be more space-efficient for the laptop and deliver a more precise typing experience for its users which allowed many MacBooks to be slim laptops. However, some customers found this to not be true as the keyboard would often have input problems, such as sticky keys, keystrokes that failed to work, and unresponsive keys, after dust and debris settles inside the keyboard.

To remedy the issue, Apple put up MacBook service repair programs for this specific issue which replaced these butterfly keyboards with a new one. However, customers also noticed that these replacement keyboards would also have the same problem. Customers are pushing through with lawsuit against on the grounds of getting faulty devices and replacements.

As of now, Apple has to face the lawsuit but the date of the hearings has yet to be decided. The company has also overhauled its MacBook butterfly keyboard repair services to be free of charge and done in 24 hours of sending the unit.

The MacBooks covered for this lawsuit are standard MacBook, MacBook Pro, and MacBook Air laptops that have the defective butterfly keyboards. Mostly, the defective MacBooks were released from 2015 onwards while the reported MacBook Pro units that were released in 2016 and later.