• The company is recalling the products because they may overheat
  • There have been reported incidents of the products overheating
  • Customers should stop using the units and may get a refund

A company is recalling its battery packs and chargers because of an issue that may pose a possible fire hazard. Thousands of units of the products are affected.

The problem with Hyper Products' HyperJuice Stackable GaN USB-C Chargers and HyperJuice 130W USB-C Battery Packs is that they may overheat, thereby posing possible fire hazards to the users, according to the separate announcements on the U.S. Consumer Product Safety Commission (CPSC) website.

"We have identified a product design issue with the following HyperJuice Battery Packs and Stackable Chargers, which may cause them to overheat, posing a potential fire hazard to consumers," the company noted in a statement. "Therefore, we have implemented a voluntary recall of these products, effective immediately."

In the case of the USB-C chargers, there have been seven reports of the chargers overheating and causing damage to the unit, though no injuries have been reported.

The recall affects the 65W Hyperjuice GaN USB-C chargers with model number HJ414, as well as the 100W version of the product with model number HJ417. The chargers were black and the model numbers may be located on a label at the bottom of the units.

In total, some 18,200 units are affected by the recall. Some 54 were also sold in Canada, while four were sold in Mexico.

The HyperJuice 130W USB-C Battery Packs, on the other hand, may overheat while they're charging, thus posing a fire hazard. There have so far been two reports of the product overheating, which caused "smoke, melting and property damage." Fortunately, there were also no reported injuries.

The recalled battery packs came in gray and silver, with the model number HJ307 located on a label at the bottom of each unit.

Some 13,700 battery packs are affected by the recall, along with 151 units sold in Canada and seven sold in Mexico.

The recalled products were sold at B&H Photo Video in New York, as well as online via various websites. More photos of them are available on both the CPSC and company websites.

Those who find that they have an affected product are being urged to stop using them. Instead, they should contact the company to get a refund by registering here.

"At Hyper, it's our mission for you to get more out of the tech you use every day," the company said. "But, beyond this, the safety and satisfaction of our customers are our utmost priority."

Battery Pack, power bank, charger
Representative image of a battery pack/power bank. Markus Winkler/Pixabay