Xbox Live crashed shortly after "Titanfall's" launch. Courtesy/Microsoft

A number of Microsoft Xbox Live users have complained about ongoing access issues after the service crashed for about six hours following the release of "Titanfall" on Tuesday. The demand created major increases in data center traffic within hours of the game's availability.

Larry Hryb, programming director of Xbox Live, addressed the problem on Twitter last night:

“If you are having issues signing into Xbox Live, we are aware of it and actively working on the issue. This is not a #’Titanfall’ issue,” he promised.

The long-awaited first-person shooter puts players right in the middle of the action, on foot or piloting a huge robot, called a titan. Players were frustrated at the server crash because the multiplayer game requires an Internet connection to run on Xbox One and the PC; in a few weeks, it will also be available on Xbox 360. Some users reported that the access issue only affected those trying to play “Titanfall.” Prior to the release of "Titanfall," the Xbox One received several updates to improve the users' experience.

Publisher Electronic Arts support team said in a Twitter feed that they’re “aware and working with @Xbox to resolve this” problem.

Though Xbox Live’s support page shows the service is up and running again, players are still unable to use the service as recent as one hour ago.

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