KEY POINTS

  • Some iPhone 12 series device owners have complained of display problems
  • The issue is similar to the one that affected iPhone 11 series displays earlier this year
  • Apple has already acknowledged the problem and is working on a fix

Apple has acknowledged the existence of a display issue in the iPhone 12 series of handsets and is already working on a software fix for the problem.

Several iPhone 12 series device users have complained of display problems, including flickering and a green tint appearing on the screen during certain situations. The issue affects all four models – the iPhone 12 mini, iPhone 12, iPhone 12 Pro and iPhone 12 Pro Max – and is said to appear whenever the brightness levels are set to 90% and below.

Some who encounter the said problem say the tint is “yellow,” not green. Regardless of color, however, the problem is there and Apple is already working on a solution for it.

Apple is instructing technicians to avoid repairing iPhone 12 units exhibiting this problem, according to an internal document seen by MacRumors.

They have been advised not to replace the display panels on the devices. Rather, they are instructed to tell affected consumers to hold on to their pricey handsets and to keep updating them every time the company releases a new software update.

This mode of response indicates that Apple believes the problem can be fixed via software updates – the same way it addressed a similar problem that happened to last year’s iPhone 11 series.

Earlier this year, iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max users complained that a “swamp-like green haze” appeared on their screens. The tint made the screen look ugly from top to bottom and affected every element displayed on the screen, such as app icons, notification icons and so on.

Apple was able to fix the problem via a software update, iOS 13.6.1. It explained that the problem was caused by a “thermal management issue.” Those who updated to this iOS version shouldn’t experience the same problems anymore.

That said, it is entirely possible that the green tint appearing on the iPhone 12 series device displays might also be caused by a thermal management issue. Apple, however, has not confirmed this speculation. It would be best to wait for the company to release an explanation, or better yet, a fix to the problem.

iphone-12 This year's iPhones take a few bold steps with their design and display. Photo: BestBuy