HP Battery Recall 2017: Full List Of Laptop Computers Affected And How To Get A Replacement

HP Inc. has voluntarily recalled more than 100,000 of its batteries designed for several of its laptop notebook computer models over concerns they could overheat and cause damage to other items nearby. The U.S. Consumer Product Safety Commission announced the recall Tuesday.

The batteries, which were sold between March 2013 and October 2016, are lithium-ion and can be used with six different types of HP laptop computers:

HP

Compaq

HP ProBook

HP ENVY

Compaq Presario

HP Pavilion

The batteries can also be identified by their battery bar code numbers, which can be found on the back of the batteries. The batteries affected each have bar codes that begin with the following combination of numbers and letters:

6BZLU

6CGFK

6CGFQ

6CZMB

6DEMA

6DEMH

6DGAL

6EBVA

Anybody with any of the above listed batteries were being encouraged to stop using them immediately until securing a replacement. HP was offering free battery replacements through is "battery safety recall and replacement program," which was expanded with Tuesday's recall. The earlier incarnation of the program was prompted by HP's previous batter recall for the products susceptible to fires and burning. Tuesday's recall was not related to the earlier one, HP said.

However, at least one New Hampshire family has had its HP laptop battery exploded in their Amherst home.

“We all ran into the kitchen and saw the plume of flames and smoke, and fire alarms were going off,” Eric Kostecki told local news outlet WMUR. “It was pretty scary.”

He said it took a fire extinguisher to put the fire out and even still the family had to put the computer outside in the snow for it to cool off.

“We need to let people know so this doesn't happen again, because thank God no one was injured,” Kostecki added.

While replacements were being issued, no refunds were being offered.

Consumers can get a replacement battery by doing one of three things: contacting HP directly at 888-202-4320 between 8 a.m. and 7 p.m. CST Monday through Friday; going to the battery safety recall and replacement program HP web page; or by going to HP's website and clicking on "Recalls."