KEY POINTS

  • Apple has launched a new service program for some AirPods Pro units
  • The company said the units suffer from a manufacturing problem that may cause "sound issues"
  • Apple said eligible units will be replaced free of charge

Apple has launched a new service program meant to deal with some AirPods Pro units suffering from serious issues.

Cupertino tech giant Apple has announced via a support document that it has a new service program for the AirPods Pro. The program basically recalls some AirPods Pro units due to sound issues that can and will significantly affect the end-user experience.

Apple said AirPods Pro units manufactured before October this year might have one or more of the following problems:

  • “Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone”
  • “Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise”

Consumers who own an AirPods Pro unit that was manufactured before this month and exhibited at least one of these issues can take the affected device to an Apple Store or an Apple authorized service provider to have the relevant part (i.e., left, right or both sides) serviced.

Apple said the service will be free of charge. This means consumers shouldn't think twice about getting their affected AirPods Pro unit serviced because they won't have to pay any amount.

AirPods Pro AirPods Pro Photo: Aconcagua

Getting service

The Cupertino tech giant indicated that users who want to get the service free of charge will need to choose one of the following service options that the company provides:

  • First, consumers must make an appointment with an Apple Retail Store to have the affected device serviced.
  • Second, for those who are far from an Apple Store, an Apple authorized service provider (AASP) will do. Consumers will need to locate such an AASP for the purpose. Getting the AirPods Pro serviced via non-authorized repair shops will not only require users to pay for service – they might render any warranty void.
  • Lastly, consumers can also contact Apple Support for help with the issue.

Apple said the affected AirPods Pro will be examined prior to any service to confirm that the problems are indeed covered by the current program and that the device is eligible for servicing. AirPods Pro units with confirmed issues will be replaced. However, charging cases are not included in the program.

The AirPods Pro maker added that the program covers affected units for two years from the device's date of purchase.