• Fortnite Crew is Epic Games' subscription service that gives its subscribers several perks
  • These include monthly V-Bucks
  • Epic Games is working on solving a problem that resulted in a failure to deliver V-Bucks to players

“Fortnite” maker Epic Games announced that it is in the process of working out a problem related to its subscription service, Fortnite Crew, and promises to give additional V-Bucks to those who were affected by the issue.

Epic Games’ subscription service Fortnite Crew promises to reward subscribers with 1,000 V-Bucks a month in addition to other perks. Those who subscribed, however, had some problems receiving the V-Bucks they were supposed to get for January.

Earlier this month, Epic, via the Fortnite Status Twitter account, said it is “investigating an issue” that resulted in Fortnite Crew subscribers not receiving the intended amount of V-Bucks for the month, despite having renewed their subscription in January.

Epic said subscribers’ accounts appeared “inactive” even after they renewed their subscription. Those who automatically renewed their subscription do not appear inactive, but the issue has affected them nonetheless – their monthly V-Bucks have been delayed as well.

At the time, Epic said those who unsubscribed due to the error and tried to resubscribe to the service in an effort to get the promised V-Bucks might not be able to resubscribe at all.

More than a week later, Epic announced that it is already “in the process of granting 1,000 V-Bucks to impacted Fortnite Crew subscribers.”

The company also said that it will add 500 V-Bucks more to the 1,000 V-Bucks grant, meaning those who were affected by the problem should be able to receive 1,500 V-Bucks for the month of January. The additional 500 seems to be Epic’s way of making up for the untimely delay.

Epic Games, however, hinted that the process might not be foolproof. “If you haven’t received your V-Bucks or see an error message, we’re still completing the process,” the company stated.

More recently, Epic Games issued a follow-up tweet specifically directed toward Fortnite Crew subscribers on the Xbox.

The company said that if those who were subscribed to the subscription service via Microsoft’s gaming platform see an error message indicating that they are not able to claim the rewards – the delayed V-Bucks – when playing via another platform, they should log back into the game using their Xbox to resolve the error message and be able to claim the rewards.

Fortnite Crew subscribers should receive their V-Bucks by now. Those who subscribed via an Xbox should follow the above instructions in the event the rewards aren’t made available yet.

Fortnite Crew Pack - Galaxia The first Fortnite Crew Pack featuring the Galaxia Outfit and matching accessories. Photo: Fortnite/Epic Games