• Hailey Baldwin was "upset" after watching the viral TikTok video calling her out for allegedly being rude 
  • Justin Bieber's wife said she "felt bad" that the former restaurant hostess had a bad experience with her
  • Baldwin praised Bieber for being "normal" and becoming a "mature, stable adult" amid the public scrutiny he faces

Hailey Baldwin is opening up about the viral TikTok video that claimed she was rude.

Justin Bieber's wife admitted to Dr. Jessica Clemons in a new video on the model's YouTube channel that she had been "upset" after being accused of poor behavior.

In a TikTok video shared last summer, Julia Carolan rated the celebrities she met when she was a hostess in a fancy restaurant in Manhattan. One of them was apparently Baldwin, whom Carolan called out, saying, "I've met her a handful of times and every time she was not nice. I really wanna like her but I have to give her like a 3.5 out of 10. Sorry!"

At the time, Baldwin apologized to Carolan in the comments section after coming across the video, adding that she hopes one day they can meet again so she can "apologize in person." The TikTok user accepted the apology, calling the model "an accountability queen."

According to the 24-year-old, she was disappointed to learn that someone had a bad experience with her but also frustrated that people may not understand what others are going through.

"When I saw her video I was so upset," Baldwin was quoted by E! News as saying. "There's never an excuse for being rude. I felt bad that that was her experience with me, but it made me kind of frustrated because you never know what someone's going through. I remember going through times in my life where I was so sad, and so heartbroken that like engaging with people felt hard for me."

"I wish I didn't act that way towards her. I'm a human and I made a mistake and I acted a way that was out of character for me. I acted a way that I don't want to be. I'm trying to do better every single day. I want to continue to grow as a person. I'm open to people correcting me," she continued.

However, Baldwin said she doesn't think that the right people to correct her and tell her what she has to do are ones on social media.

She also reflected on the experiences of her husband, who goes through the same scrutiny for being a public figure.

"I had it on a much smaller level, but even my husband had to just go through everything in front of everybody and make lots of mistakes in front of the entire world," she said of Bieber.

Baldwin said nothing Bieber could do would get by the media, and she was sad for him. The "Yummy" singer does what most his age would do, except that everything about him is on a bigger scale, she noted. There was too much pressure for Bieber to be "this perfect example to people," and she praised him for handling it with grace.

"I always say to him, I'm so impressed with how normal you are because I don't even know what that feels like to go through mentally, emotionally, physically and I know that it did have an effect, a big effect on him," Baldwin said about her husband. "And I'm just grateful that he's able to be the mature, stable adult that he is now."

Justin Bieber, Hailey Baldwin Pictured: Justin Bieber and Hailey Baldwin attend the John Elliott front row during New York Fashion Week: The Shows on September 6, 2018 in New York City. Photo: Getty Images/Nicholas Hunt