JustAnswer Review: Customer Service, Price, Membership & More

As we've become accustomed to staying at home, we've transitioned from face-to-face meetings to virtual calls and chats. Telehealthcare is a good example of how technology can make our errands and other needs much more attainable. If you are in need of professional advice but you don’t want or can't leave your home, virtual consultations are the way to go. Consultations with pediatricians, psychologists, even veterinarians can easily be scheduled through an online appointment, but what about other service providers like mechanics, electricians, plumbers or computer technicians?

If you have an emergency, you now have a convenient way to access different kinds of service providers for advice. JustAnswer makes it so much easier for you to get the answer you need when you need it most.

JustAnswer is a membership-based program that gives you direct, round-the-clock access to over 12,000 verified experts including doctors, lawyers, technicians, mechanics and more.

How Does JustAnswer Work?

1. First, register for an account. Once you’ve created your account, you’ll be redirected to the JustAnswer page where you can choose a field of interest then a specific concern and finally, input your question.
2. For $5, you can get answers through a 7-day trial, then you'll be charged $74 per month after, for unlimited assistance in all categories.
3. JustAnswer instantly connects you to the best experts available online for your queries.
4. You’ll have the chance to chat or text with experts one-on-one. If needed, you can also request a call so you can better discuss your concerns. As a member, you have access to unlimited conversations 24/7 and there will always be an expert ready to help.

Why Members Love JustAnswer

Trusted Experts

JustAnswer has a line-up of experts who have passed its 8-step expert quality process. This vetting process requires verification of both license and credentials, expert tests and performance reviews.

Quick Response

Don’t have time? No problem. With JustAnswer, you can get help for your most pressing concerns in just minutes through any of your devices, 24/7. You don’t have to set up appointments, commute or panic when you have a problem at any hour of the day.

One Fee for All

Consultations can be intimidating because you’re not sure how much you'll be charged especially when it comes to medical or legal issues as well as with car and home repair concerns. Through JustAnswer’s fixed monthly fee, you’ll know exactly how much you’ll be paying. Extras and premium fees are always presented upfront.

One-on-One Discussions

Get helpful advice from verified experts who will give you their undivided attention. Feel free to talk about the specifics of your situation. Thanks to JustAnswer, you don't have to resort to relying on online search results and overwhelming discussions in community forums.

Get the Right Expert

If you have a specific query, JustAnswer matches you directly with a specialist who can help you, whether it’s a pediatrician, real estate attorney, cat veterinarian, MacBook technician and hundreds more.

Sympathetic Help

Even if your question is sensitive, JustAnswer has the right experts who are understanding and non-judgemental in providing guidance even on the most sensitive topics which can range from drug abuse, marital conflicts and more.

JustAnswer Reviews

JustAnswer is committed to providing real-time help to its members through its trusted experts. It is very legitimate and has received great reviews from members and media publications including CNN, NBC, WSJ, Fox, Today and The New York Times. With over 10 million members helped, JustAnswer is highly trusted by its members and they can attest to its effectiveness and convenience. It has earned an A+ accreditation with the BBB, a 9.5 out of 10 rating on Trust Pilot and a 4.8 out of 5 rating on Google.

JustAnswer Prices

JustAnswer does not offer a free trial but it does have a 7-day trial for only $5. Once you decide to commit to its services, you will be billed $74 every month for your JustAnswer membership.

JustAnswer Customer Service

JustAnswer’s customer service is very accessible. Customers may reach JustAnswer through its Help Us page. You can choose to directly chat with a customer care assistant, send an email through customer care support and they’ll get back to you within 24 hours or call the JustAnswer customer service number -- 800-984-6742 for US and Canada.