National Coronavirus Hotline National Coronavirus Hotline Photo: National Coronavirus Hotline

The outbreak of the coronavirus pandemic sparked the innovative use of healthcare technologies for the delivery of healthcare services to patients. The usage of telemedicine in California grew 1000 times compared to before the pandemic. There are already established telemedicine services like Teladoc and Amwell, but since the pandemic broke out, there has been a significant increase in the number of new innovative products and services in the healthcare industry. One such service born out of the pandemic is National Coronavirus Hotline, a community project run by the company Pandemics Project Inc. in San Francisco.

NCH is automating and simplifying the mass delivery of healthcare services. With a click of a button, cities, counties, states, non-profits, foundations and for-profit companies can launch healthcare campaigns to deliver healthcare-related services to their constituents and track the performance of these services in real time. Healthcare campaigns on NCH can be targeted by zip code, city, county, or state. NCH empowers cities, counties, states, and non-profits to deliver healthcare services with a click of a button without intermediaries. For the first time, they can buy and distribute healthcare-related services - just like any online service - in less than 15 minutes. NCH’s mission is to make it easy for institutions to book and deliver healthcare services to their constituents. The basic premise of NCH is that the patient does not have to show or have an insurance card to receive services. The company is starting off with coronavirus-focused services, but in the future other services will be added.

For patients, NCH is an information resource and treatment center for coronavirus. They can book an appointment online with a coronavirus doctor, speak with a therapist or obtain professional disinfection service for their home. Patients can authenticate themselves with their social security number or a password code to confirm their eligibility for free services. NCH is currently only available in the state of California but it has plans to roll out to other states.

The creation of NCH is a result of how the coronavirus disrupted daily operations of the peer-to-peer online project-based platform Education Ecosystem; when some of its community members in California contracted the virus, and others succumbed to it. The company realized that coronavirus was not just a health crisis, but a personal one that affected families, friends, and loved ones. This pushed Education Ecosystem’s community of software developers to launch NCH. Project Lead Dr. Michael J. Garbade stated:

“The coronavirus pandemic has been a big black swan event for our community, and I am happy that our community of software developers came up with the NCH product idea to automate the mass delivery of healthcare services like it has never been done before.”

Telemedicine

Eligible users in California must book an appointment to gain access to telemedicine services. To do this, they must sign up for services on NCH and verify their information. Users can fill in a medical history form and then book telemedicine appointments. In addition to helping diagnose and treat COVID-19, NCH doctors can help with medical problems common to respiratory infections, such as breathing difficulties, nausea with vomiting, fever with chills, cough, fatigue, headaches, and post-nasal drip. If indicated, NCH doctors can also write a prescription for users  and send it to their pharmacy of choice.

Telemedicine Telemedicine Photo: Telemedicine

Mental health therapy

NCH offers mental health therapy for users experiencing mental illness, depression, anxiety, insomnia, or distress due to coronavirus. Engaging in talk therapy with a licensed telehealth therapist can help people to get the support and advice they need to look after themselves during the coronavirus pandemic. NCH has partnered with the best licensed marriage and family therapists (LMFT) in California to provide patients this service.

Mental Health Mental Health Photo: National Coronavirus Hotline

Disinfection services

National Coronavirus Hotline provides professional disinfection services to eligible users by dispatching an experienced team to inspect and disinfect homes during and after a coronavirus infection in a household. Their pool of coronavirus disinfection professionals covers basic Covid-19 disinfection, Covid-19 cleaning, air and surface treatment (highest EPA rating 99.9), and coronavirus surface testing (ISO 15216). 

Disinfection Services Disinfection Services Photo: National Coronavirus Hotline

Healthcare Campaigns

Creating a healthcare campaign on NCH allows funders to launch campaigns based on their operational goals. They can do so by providing information that includes the campaign budget, campaign name, and duration, and then define campaign target parameters. Target parameters can be zip code, city, county, state, citizenship, or affiliation to a group or school. Funders can create a campaign in a 3-step process that takes less than 10 minutes, similar to how ad campaigns are created in Google Ads. 

NCH healthcare campaign NCH healthcare campaign Photo: National Coronavirus Hotline

Rounding off

NCH is a service for launching healthcare campaigns and it is focused on the automation of mass healthcare delivery. The company is starting with coronavirus-focused services, given the scale and impact of coronavirus on people’s private and work lives. Those who live or work in California can join NCH today