KEY POINTS

  • The man was traveling from Germany to the U.S.
  • He shared a video that showed bugs crawling around in his salad
  • American Airlines admitted the service was "not up to our standards" 

An American Airlines passenger has complained that he found live bugs in the business-class meal served to him on a flight to Texas.

The man, named Ricky James according to his Twitter bio, claimed that despite charging a whopping $10K for his round-trip seat from Frankfurt to Dallas-Fort Worth, the airline failed to provide a satisfactory service, the New York Post reported.

He shared a video on Twitter that showed something crawling right underneath the plastic wrap of the salad he was served. When James alerted a flight staff about it, the employee just casually "laughed it off" and asked whether he preferred a different salad.

"@AmericanAir here is a video I took from my flight today from FRA to DFW … food with live bugs being served and a staff that simply laughed it off and asked if I wanted a different salad," he wrote on Twitter last Thursday.

James said the best thing the staff could do was replace the meal immediately without asking for his approval.

The airlines replied to James hours later, saying it will investigate the matter.

"Thanks for bringing this to our attention. We'll send this over to the right team to review this further," the airline wrote.

Meanwhile, a user came up with a suggestion to settle the dispute. "How about his $10K back?" the person wrote.

"We are investigating this matter and are working directly with our catering provider in Frankfurt. A member of our team has reached out to the customer to apologize and learn more about their experience. We're concerned about this report, as what the customer is describing is not up to our standards. We are investigating this matter and are working directly with our catering provider in Frankfurt. A member of our team has reached out to the customer to apologize and learn more about their experience," the airline said in a statement to TMZ.

James said American Airlines has not yet provided any updates to him. He, however, believes this might be an "ongoing issue" with Gate Gourmet, the airline's catering partner in Frankfurt.

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Proper diet. Pixabay