Survivor of Costa Concordia Crash
Surviving passengers of the Italian cruise ship Costa Concordia arrive at the cruise's terminal at Marseille harbour. REUTERS/Philippe Laurenson

The offer of a 30 percent discount on future cruises, made by the owners of the recently shipwrecked Costa Concordia (Costa Cruises), has been faced with a number of angry responses from passengers of the ill-fated luxury liner.

As many as 12 people died in the crash, which occurred a week ago, near the Giglio islands off the Italian coast; a further 20 people are still missing. The ship was carrying more than 4,000 people.

The holding company has come under fire for their offer of a discount at this stage. According to a Telegraph report, one of the British survivors of the disaster was disapproving of the offer and called it insulting.

It is a ridiculous and insulting offer. I'm very disappointed in them. They are not accepting their responsibilities at all. Our only back-up is separate legal action, said Brian Page, 63, an accountant from Southampton.

The company is now facing a wave of multi-million dollars law suits. In fact, more than 100 passengers have joined a class action against the cruise owners. Their lawyers have indicated the law suits will be filed in both the U.S. and Italy.

Costa Cruises' parent company - Carnival Cruises - have said they are doing everything they can to assist the passengers of the ill-fated ship, in claiming compensation and refunds from the company. They've also, apparently, sent letters to passengers, with instructions on claiming lost valuables.

Furthermore, apparently Carnival Cruises is also making contact with survivors, asking if any of them suffered from nightmares or sleeplessness as a result of the ordeal they underwent. Unfortunately for the company, lawyers as well as psychologists are less than impressed. They claim such calls can only create more uneasiness on the survivors' part and that the calls breached guidelines on treating disaster survivors.

The questions are likely to feed anxiety and possibly even lead to post-traumatic stress, said Jennifer Wild, a consultant clinical psychologist at Oxford University to The Telegraph.

Meanwhile, an emergency service log report has revealed that Francesco Schettino, the captain of the ship, abandoned the vessel four hours before the last passenger left the ship. Furthermore, a voice recording could spell further trouble for the dishonored captain, as it exposes more aspects of his behavior on the day.

The authorities have said the recording will be used as evidence to prove Schettino lied to the coast guards, who were coordinating rescue operations. The captain continues to be under house arrest.