KEY POINTS

  • The customers demanded refunds and called James Charles' team "extremely unprofessional"
  • Charles is yet to comment on the issue 
  • Last week, Charles was accused of stealing designs from the Teddy Fresh brand

YouTuber James Charles, whose new "Sisters Apparel" merchandise is already in the news over stealing accusations, is in the eye of another controversy after customers claimed that they haven’t received their purchases made months ago.

Several of the customers took to Twitter to claim that they haven’t received their purchases that they ordered four months ago. Some claimed their refunds weren’t approved either.

"It is extremely unprofessional and frustrating that they don’t even have the decency to reply to my email let alone actually deliver my clothes properly/give me a refund," one person tweeted.

"This happened to me, I filed a complaint through the BBB and they didn’t even respond to that. I ended up having to have Paypal refund my money because Sisters Apparel completely ghosted me," another wrote.

"It’s so disheartening to see you continuously put out more collections when some haven’t even received your first one. At this point I don’t even want it, I just want a refund. Please," another user commented.

"Nope, I never got my merch. I ended up filing for a refund through Paypal and Paypal granted it. Sisters Apparel never responded to my BBB complaint or my Paypal dispute," wrote another user.

Charles Is yet to comment on the grievances aired on social media. Meanwhile, Ethan Klein, who had accused  the YouTuber of stealing designs from his wife Hila’s brand Teddy Fresh, took a swipe at Charles: "Unlike James, you actually get the hoodie you pay for from Teddy Fresh."

Klein made the accusations on Twitter last week.

"I know we didn't invent color blocking but I'm having a hard time w the new James Charles merch, it's the same exact design as Hila's. Combined with the fact that his audience is so huge, many people will assume he designed it and start accusing us of plagiarism. What do you think?" he tweeted.

Charles immediately responded saying, "When you DM’d me yesterday, I sent you the original photo that inspired my collection, explained I’ve never seen your brand, but also asked what you wanted me to do ... You didn’t reply. After last year, I vowed to keep conversations private and create solutions, not drama."

Klein then posted screenshots of their private conversation. In one of the chats, Charles said that "one of the colorways we're doing is an exact copy of the purple tan pink and teal hoodies you guys have."

james charles James Charles attends the 96.3 Mega FM Calibash on Jan. 11, 2020 in Los Angeles. Photo: Taylor Hill/Getty Images